FAQ

A little help choosing, printing and enjoying your Malunio art.

Printed art or a digital download?

Check the product description and selected option before ordering. Physical prints are made to order and delivered to you. Digital downloads are files for you to print yourself; nothing is posted. Frames, furniture and styling accessories are not included unless a listing explicitly says otherwise.

How do I receive my download?

For ready-made digital products, you receive an email with access to your files after payment is confirmed. Check your spam folder if it has not arrived. Personalised products may require preparation first: follow the details on their product page.

What sizes and files are included?

Each listing specifies its included sizes and file formats. Please check these before purchasing, as they can differ between products. Our size guide explains how to match your artwork to a frame.

Where can I print digital artwork?

You can print at home, at a local print shop or through an online printing service. Use the original downloaded file rather than a screenshot. Select a file that matches your frame's proportions and check the crop preview before printing.

Are physical prints framed?

Our standard physical art prints are unframed. Choose a frame to fit your selected print size, or use a larger frame with a mount whose opening fits the artwork.

When will my printed order arrive?

Physical prints are made to order. Please allow 1–3 business days before dispatch, plus delivery time. UK orders are printed and dispatched from the UK; orders for Poland and the rest of Europe are printed and dispatched from Poland. Delivery estimates and destination-based charges are listed on our shipping information page. Your final shipping charge is shown at checkout. Digital downloads have no shipping charge.

How do I personalise a print?

On eligible products, enter the name or requested details in the personalisation box before adding to your cart. Check spelling, capitalisation and dates carefully. For a request not covered by the listing, contact us before ordering.

Will colours look exactly like my screen?

Colours can vary between screens, paper and printers. For digital artwork, a small test print can help you check the result before printing a larger size.

Can I share or resell the files?

Downloads are for personal use. Please do not share, resell or use the files commercially.

Need help with an order?

Contact us with your order number and a description of the issue. For download problems, tell us which file or step is causing trouble. For damaged prints, include photos of the print and packaging. See our returns information for more details.