Shipping policy
Shipping Policy
Effective Date: December 26, 2025
Digital Products (Printable Wall Art)
Instant Delivery - No Shipping Required
Digital products are delivered instantly via email after your payment is confirmed.
How it works:
- You'll receive an email with a download link to your Google Drive folder
- Access your high-resolution printable files immediately
- Download files as many times as needed within the access period
- No physical shipping involved
Didn't receive your download link?
- Check your spam/junk folder
- Ensure your email address was entered correctly at checkout
- Contact us at hello@malunio.com and we'll resend your link immediately
Printed Wall Art
Processing Time:
- Orders are printed and prepared for shipping within 3-5 business days after purchase
- You'll receive a tracking number via email once your order ships
Shipping Methods & Delivery Times:
Standard Shipping:
- Delivery within 7-14 business days after shipment
- Tracking provided
Express Shipping (if available):
- Delivery within 3-5 business days after shipment
- Tracking provided
Delivery times are estimates and may vary depending on your location and postal service efficiency.
Shipping Costs:
- Calculated at checkout based on destination and order size
- Free shipping may be available on orders over a certain amount (check current promotions)
International Shipping:
- Available to select countries
- Delivery times: 10-21 business days after shipment
- Customs fees, duties, and taxes may apply and are the buyer's responsibility
Order Tracking
Once your printed wall art ships, you'll receive:
- Shipping confirmation email
- Tracking number to monitor your delivery
- Estimated delivery date
Shipping Address
Please ensure your shipping address is correct before completing your order. We cannot redirect packages once shipped. If you need to update your address, contact us at hello@malunio.com within 24 hours of purchase.
Lost or Stolen Packages
We are not responsible for packages lost or stolen after delivery confirmation. Please ensure someone is available to receive your package or consider using a secure delivery location.
If your tracking shows the package was delivered but you haven't received it:
- Check with neighbors or building management
- Verify the shipping address was correct
- Contact your local postal service
- Reach out to us at hello@malunio.com and we'll help investigate
Questions?
For shipping inquiries, please contact us at hello@malunio.com.