Privacy Policy

Malunio ("we," "us," or "our") operates the website www.malunio.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us.

This policy complies with the EU General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller

The data controller responsible for your personal data is:

Paulina Sabonis
Individuali veikla
Lithuania
Email: hello@malunio.com

2. What Information We Collect

Information You Provide to Us:

When you make a purchase or create an account:

  • Name
  • Email address
  • Billing address
  • Shipping address (for physical products)
  • Payment information (processed securely by our payment provider)
  • Phone number (if provided)

When you contact us:

  • Name
  • Email address
  • Any information you choose to include in your message

Information Collected Automatically:

When you visit our website:

  • Browser type and version
  • IP address
  • Device information
  • Pages visited and time spent on pages
  • Referring website
  • Cookies and similar tracking technologies (see Cookie Policy below)

3. How We Use Your Information

We use your personal information for the following purposes:

To fulfill your orders:

  • Process payments
  • Send order confirmations
  • Deliver digital downloads
  • Ship physical products
  • Provide customer support

To communicate with you:

  • Respond to your inquiries
  • Send important updates about your order
  • Send marketing emails (only with your consent)

To improve our services:

  • Analyze website usage
  • Improve our products and user experience
  • Prevent fraud and enhance security

Legal obligations:

  • Comply with legal requirements
  • Maintain accounting records
  • Handle disputes or legal claims

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Contract performance: To fulfill our contract with you when you make a purchase
  • Legitimate interests: To improve our services, prevent fraud, and operate our business
  • Legal obligation: To comply with tax, accounting, and other legal requirements
  • Consent: For marketing communications (you can withdraw consent at any time)

5. How We Share Your Information

We may share your information with:

Service Providers:

  • Shopify: Our e-commerce platform (hosts our store and processes orders)
  • Payment Processors: Stripe, PayPal, and other payment providers (process payments securely)
  • Shipping Carriers: DHL, local postal services (deliver physical products)
  • Email Service: To send order confirmations and communications

Legal Requirements:

  • We may disclose information if required by law, court order, or governmental authority

We never sell your personal information to third parties.

6. International Data Transfers

Our website is hosted by Shopify, which may store and process data in various countries including the United States and Canada. When we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by the European Commission
  • Other lawful transfer mechanisms under GDPR

7. How Long We Keep Your Information

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

  • Order information: 7 years (for tax and accounting purposes as required by Lithuanian law)
  • Account information: Until you request deletion or close your account
  • Marketing consent: Until you unsubscribe
  • Website analytics: Up to 26 months

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve user experience
  • Process your shopping cart

Types of cookies we use:

Essential cookies: Required for the website to function (shopping cart, checkout)

Analytics cookies: Help us understand how visitors use our site (Google Analytics)

Marketing cookies: Used to show relevant advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Your Rights Under GDPR

As an EU resident, you have the following rights:

Right to access: Request a copy of your personal data

Right to rectification: Request correction of inaccurate data

Right to erasure ("right to be forgotten"): Request deletion of your data

Right to restrict processing: Request limitation of how we use your data

Right to data portability: Receive your data in a portable format

Right to object: Object to processing based on legitimate interests

Right to withdraw consent: Withdraw marketing consent at any time

Right to lodge a complaint: File a complaint with your local data protection authority

To exercise any of these rights, contact us at hello@malunio.com

We will respond to your request within 30 days.

10. Marketing Communications

We may send you marketing emails about new products, special offers, and updates if you:

  • Have purchased from us, OR
  • Have explicitly opted in to receive marketing

You can unsubscribe at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Emailing us at hello@malunio.com
  • Adjusting your account preferences

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

  • Secure SSL encryption for data transmission
  • Secure payment processing through certified providers
  • Regular security assessments
  • Limited access to personal data by staff

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

12. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect when changes were made. Continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: hello@malunio.com

Data Protection Officer: Paulina Sabonis (hello@malunio.com)

Postal Address: Vilniaus gatve 38, Kaunas Lithuania

For information about our business registration, please see our Legal Notice page.