Returns Policy

For help with a return, cancellation or faulty item, email hello@malunio.com with your order number.

Standard physical prints

UK customers may cancel a standard, non-personalised print order before delivery or within 14 days of receiving it, then return it within a further 14 days. Printing a standard design after you order does not remove this right.

Contact us for return instructions and the appropriate return address. Pack the print securely; you may inspect it as you would in a shop. We may reduce a refund for loss in value caused by handling beyond that necessary to inspect it.

For a cancelled whole order, we refund the price and basic outbound delivery cost to the original payment method. We process the refund within 14 days of receiving the goods back or evidence of their return, whichever is earlier. Any premium above standard delivery is not refunded. You pay return postage for a change of mind; we cover necessary return costs for faulty or incorrect goods.

Personalised artwork

The change-of-mind cancellation right does not apply to artwork made to your specifications or clearly personalised, such as a print bearing your child’s name. Your rights if it is faulty or not as described remain.

Digital downloads

For UK customers, the usual cancellation period is 14 days from purchase. It ends when supply starts only if you have expressly agreed to immediate supply and acknowledged that you will lose that right, with confirmation provided to you. Simply buying or receiving a file does not, by itself, waive your rights. Contact us if you wish to cancel or need help with a file. Rights relating to faulty or misdescribed digital content still apply.

Damaged, faulty or incorrect items

Please contact us promptly, with photographs if possible, so we can help. There is no seven-day reporting cutoff that removes your statutory rights. We will provide the remedy you are entitled to, which may include a replacement or refund.

Customers outside the UK

Your mandatory local consumer rights continue to apply. Contact us for return instructions relevant to your order.

Optional cancellation form

You can email the following information; using this form is not compulsory.

To: Malunio, hello@malunio.com
I give notice that I cancel my contract for the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Date: